Contact Us

Seller: Liu Jun (Individual Seller)
Trading Name: Homyfan
Business Location: Yunyang County, Chongqing, China

Last updated: 10 November 2026

We’re happy to help!

Whether you have a question about a product, need help with an order or would like assistance with a return, the Homyfan Customer Support team is here to help.

Customer Support

Email: hello@homyfan.com

Website: https://www.homyfan.com

How We Can Help

You can contact us about:

• Product information and product recommendations.
• Order status and delivery updates.
• Shipping and delivery questions.
• Import duties and customs enquiries.
• Returns and refunds.
• Damaged, faulty or incorrect items.
• Payment and checkout enquiries.
• General feedback and suggestions.

Order Enquiries

If you are contacting us about an existing order, please include:

• Your order number.
• The email address used at checkout.
• A brief description of your enquiry.

For damaged, faulty or incorrect products, please include clear photos or videos where available. This will help us review the issue more efficiently.

Returns

All orders are shipped directly from China to Australia.

Please note that our return address is located in China. For approved returns, we will provide the specific return address and instructions after reviewing your request.

Please contact us before sending any item back.

Get in Touch

Homyfan Customer Support

Email: hello@homyfan.com

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for shopping with Homyfan!