Privacy Policy

Seller: Liu Jun (Individual Seller)
Trading Name: Homyfan
Business Location: Yunyang County, Chongqing, China

Last updated: 10 November 2026

Homyfan respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we may share it and how we protect it when you visit or make a purchase from www.homyfan.com.

1. Information We Collect

Depending on how you use our website, we may collect the following types of information.

Personal and Contact Information

• Name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.

Order Information

• Products purchased.
• Order details and transaction records.
• Delivery and tracking information.
• Customer service enquiries and communications.
• Return and refund information.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited and website interactions.
• Website usage and performance information.
• Cookie and similar technology information.

Payment Information

Payments are processed through the payment service providers made available at checkout.

We may receive limited payment-related information, such as transaction status, payment confirmation and transaction references.

We do not intend to store complete payment card details directly on our website. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

2. How We Use Your Information

We may use your personal information to:

• Process and manage your orders.
• Arrange fulfilment and delivery from China to Australia.
• Send order confirmations and delivery updates.
• Respond to customer enquiries.
• Process returns, refunds and complaints.
• Provide customer support.
• Maintain and improve our website.
• Detect and prevent fraud or security issues.
• Meet applicable legal, regulatory and record-keeping obligations.
• Send marketing communications where permitted by law and where any required consent has been obtained.

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

3. Shipping and Fulfilment in China

All orders are shipped directly from China to customers in Australia by Homyfan or our appointed fulfilment team.

To prepare, dispatch and deliver your order, we may need to use personal information such as your name, delivery address, telephone number and order details.

This information may be accessed or processed by our appointed fulfilment and logistics partners in China and by delivery providers involved in transporting your order to Australia.

We share only information reasonably necessary for the relevant fulfilment and delivery purposes.

4. When We Share Your Information

We do not sell your personal information.

We may share relevant information with third parties when necessary to operate our business and provide our services.

These parties may include:

Fulfilment and Delivery Providers

We may share your name, contact details, delivery address and relevant order information with our appointed fulfilment team, logistics partners and delivery providers.

Payment Providers

Payment-related information may be processed by payment providers to authorise and complete transactions, prevent fraud and manage payment disputes.

Website and Technology Providers

We may use website hosting providers, security services, email providers, website maintenance services and other technology providers to operate our website.

Analytics and Marketing Providers

If analytics or marketing tools are enabled on our website, relevant technical or usage information may be shared with those providers in accordance with applicable consent requirements and their privacy policies.

Legal and Regulatory Authorities

We may disclose information where required by law, regulation, court order or a legitimate legal process.

5. International Data Transfers and Storage

Homyfan is based in China and serves customers in Australia.

Our website and related services may be hosted on servers located outside Australia. Depending on our hosting arrangements and the service providers we use, personal information may be stored, accessed or processed in China, Australia or other countries.

Because all orders are shipped directly from China, information necessary to fulfil and deliver orders may be processed by our appointed fulfilment and logistics partners in China.

Payment, email, hosting, security and other technology providers may also process information in the countries where they operate.

Where applicable privacy laws require safeguards for international transfers or disclosures, we will take reasonable steps to comply with those requirements.

6. Data Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.

These steps may include:

• Website security measures.
• Access controls.
• Secure connections where supported.
• Appropriate use of service providers.
• Reasonable procedures for handling customer information.

However, no website or electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, record keeping, legal compliance and dispute resolution.

When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and legally permitted.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions.
• Maintain shopping cart and checkout functionality.
• Remember user preferences.
• Improve website performance.
• Understand website usage, if analytics tools are enabled.
• Support marketing activities, if marketing tools are enabled.

You can manage cookies through your browser settings. Some website functions may not work properly if essential cookies are disabled.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

For more information, please see our Cookie Policy.

9. Your Privacy Rights

Depending on the privacy laws that apply to you, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally appropriate.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Make a privacy complaint.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before responding to certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policies of any third-party services you use.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us

For privacy questions or requests, please contact:

Homyfan Customer Support
Email: hello@homyfan.com
Website: https://www.homyfan.com

Seller: Liu Jun (Individual Seller)
Trading Name: Homyfan
Business Location: Yunyang County, Chongqing, China