Free shipping on orders over $49 · 30-day easy returns

Terms & Conditions

Seller: Liu Jun (Individual Seller)
Trading Name: Homyfan
Business Location: Yunyang County, Chongqing, China

Last updated: 10 November 2026

Welcome to Homyfan. These Terms & Conditions apply to your access to and use of www.homyfan.com and any purchases made through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to any rights you may have under applicable law.

1. About Homyfan

Homyfan is an online store operated by Liu Jun as an individual seller, using the trading name Homyfan.

Our store focuses on pet products for customers in Australia.

For customer enquiries, please contact hello@homyfan.com.

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website in a way that violates applicable laws or regulations.
  • Attempt to interfere with the website’s security or operation.
  • Upload or transmit malicious code.
  • Use our website to engage in fraudulent activity.
  • Misuse website content, images or other intellectual property.

We may restrict or suspend access where we reasonably believe these Terms have been breached, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on your screen and device.
  • Product measurements and specifications should be checked before purchase.
  • Product packaging or minor design details may change where the product remains substantially the same.
  • Product availability may change from time to time.

If a product is materially different from its description or does not meet a consumer guarantee, your rights under the Australian Consumer Law remain unaffected.

4. Pricing and Currency

Unless otherwise stated, prices on our website are displayed in Australian dollars (AUD).

Prices and promotions may change from time to time.

The price applicable to your order is the price displayed at checkout when you place your order, subject to any correction required by law.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Orders and Acceptance

When you place an order, you submit an offer to purchase the selected products.

You will generally receive an order confirmation email after submitting your order.

An order confirmation does not necessarily mean that the order has been dispatched.

We may contact you if:

  • A product is unavailable.
  • There is an obvious pricing or listing error.
  • We identify a suspected fraudulent or unauthorised transaction.
  • We are unable to fulfil the order for another legitimate reason.

If we cannot fulfil an order and payment has already been received, we will arrange an appropriate refund.

Nothing in this section limits any rights you may have under applicable consumer law.

6. Payment

Available payment methods will be displayed at checkout.

You must provide accurate payment and billing information when placing an order.

Orders will generally be processed after payment has been successfully authorised or received.

Payment services may be provided by third-party payment providers. Their own terms and privacy policies may also apply.

7. Shipping and Delivery

All orders are shipped directly from China to customers in Australia by Homyfan or our appointed fulfilment team.

Our current general estimates for Australian orders are:

  • Order processing: 1–3 business days.
  • Estimated delivery: 7–15 business days after dispatch.

We offer free standard shipping on orders over A$49. Any applicable shipping charges for other orders will be displayed at checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs procedures, public holidays and other circumstances outside our reasonable control.

8. Import Duties, Taxes and Customs Charges

Depending on the value and nature of the goods and applicable Australian import requirements, orders may be subject to import duties, GST, taxes or customs clearance charges.

Any such charges that are legally payable by the buyer or importer are the buyer’s responsibility.

Homyfan does not guarantee that imported orders will be exempt from customs duties, taxes or other import-related charges.

9. Returns and Refunds

Our voluntary change-of-mind return period is 20 calendar days from the date you receive your order, subject to the conditions in our Returns & Refunds Policy.

Please note that our return address is located in China. For approved change-of-mind returns, customers are responsible for return shipping costs to China.

For faulty, damaged or incorrect items, we will provide remedies and cover reasonable return costs where required by the Australian Consumer Law.

Your rights under the Australian Consumer Law are separate from and are not limited by our voluntary return policy.

Please refer to our Returns & Refunds Policy for full details.

10. Australian Consumer Law

Products sold to Australian consumers come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, website design and other materials, is owned by or used with permission by Homyfan or the relevant rights holder.

You must not reproduce, distribute, modify or commercially exploit website content without prior permission, except where permitted by law.

12. Third-Party Services and Links

Our website may include links to third-party websites, payment services or other external platforms.

We do not control all third-party services and are not responsible for their content, availability or policies.

Your use of third-party services may be subject to separate terms and conditions.

13. Limitation of Liability

To the extent permitted by law, Homyfan is not responsible for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including rights and remedies available under the Australian Consumer Law.

Where a limitation of liability is permitted by law, it will apply only to the extent legally allowed.

14. Privacy

Personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store and disclose personal information, including information required to arrange shipping from China to Australia.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised date.

Your continued use of the website after changes are published will be subject to the updated Terms, to the extent permitted by law.

16. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to remove or restrict any mandatory consumer protection rights or remedies available under the Australian Consumer Law.

17. Contact Us

For questions about these Terms & Conditions, please contact:

Homyfan Customer Support
Email: hello@homyfan.com
Website: https://www.homyfan.com