Returns & Refunds Policy

Seller: Liu Jun (Individual Seller)
Trading Name: Homyfan
Business Location: Yunyang County, Chongqing, China

Last updated: 10 November 2026

At Homyfan, we want you to feel confident when shopping with us. This policy explains how to request a return, exchange or refund.

This policy includes our voluntary change-of-mind return arrangement and explains how we handle products covered by the Australian Consumer Law.

1. 20-Day Change-of-Mind Return Period

You may request a change-of-mind return for an eligible item within 20 calendar days from the date you receive your order.

To request a return, email hello@homyfan.com with your order number and the reason for your request.

The 20-day period is a voluntary return arrangement offered by Homyfan. It does not replace or limit your rights under the Australian Consumer Law.

2. Change-of-Mind Return Conditions

For a change-of-mind return:

• The item must be unused and in its original condition.
• The item should include its original packaging, accessories and parts where reasonably possible.
• You must contact us and receive return approval before sending the item back.
• You are responsible for the return shipping costs.
• International return shipping from Australia to China may be required.

Items that have been used, damaged or altered after delivery may not qualify for a change-of-mind return.

These conditions do not apply to restrict any rights or remedies you may have under the Australian Consumer Law.

3. Return Address in China

Please note that our return address is located in China, not Australia.

For approved change-of-mind returns, customers are responsible for arranging and paying the return shipping costs to China.

Please contact us before sending any item back. Once your return request has been reviewed and approved, we will provide the specific return address and shipping instructions.

Do not send products to an address that has not been confirmed by Homyfan.

4. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, defective or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the product and the problem, where available.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances and the nature of the problem, a remedy may include:

• Repair.
• Replacement.
• Refund.
• Another remedy required by law.

Where a return is necessary for a problem covered by the Australian Consumer Law, Homyfan will arrange or cover reasonable return costs as required by law.

5. Your Rights Under the Australian Consumer Law

Products sold to Australian consumers come with consumer guarantees under the Australian Consumer Law that cannot be excluded.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances.

For a major failure, you may be entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, the supplier may be entitled to provide a repair or another remedy within a reasonable time.

Our 20-day change-of-mind return period does not limit your rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

6. Return Process

Step 1 – Contact us

Email hello@homyfan.com with your order number and the reason for your return request.

Step 2 – Review

We will review your request and may ask for additional information, photographs or videos.

Step 3 – Receive return instructions

If your return is approved, we will provide the return address in China and the relevant shipping instructions.

Step 4 – Send the item

Package the item securely and send it using the approved instructions.

For change-of-mind returns, you are responsible for the return shipping costs.

Step 5 – Inspection and resolution

After receiving and inspecting the returned item, we will notify you of the outcome and any applicable refund or other remedy.

7. Refunds

If a refund is approved, it will generally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

If the original payment method is unavailable, we will contact you to discuss an appropriate alternative.

We will not use this process to delay or deny a refund or other remedy that you are legally entitled to receive.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at hello@homyfan.com.

We will try to cancel the order before it enters processing or dispatch. Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may be able to request a return under this policy.

This does not affect any rights you may have under the Australian Consumer Law.

9. Contact Us

For return and refund enquiries, please contact:

Homyfan Customer Support
Email: hello@homyfan.com
Website: https://www.homyfan.com