Shipping & Delivery Policy
Seller: Liu Jun (Individual Seller)
Trading Name: Homyfan
Business Location: Yunyang County, Chongqing, China
Last updated: 10 November 2026
At Homyfan, we aim to provide a clear and reliable delivery experience for customers in Australia. This policy explains how orders are processed, shipped and delivered.
1. Shipping Origin and Fulfilment
All orders are shipped directly from China to customers in Australia by Homyfan or our appointed fulfilment team.
We manage the shipping arrangements for orders placed through our website. Products are dispatched from China and delivered to the Australian address provided at checkout.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days exclude weekends and applicable public holidays.
Once your order has been dispatched, shipping confirmation and tracking information will be sent to your email address when tracking is available.
Please check your shipping details carefully before completing your order.
3. Shipping Destinations
Homyfan currently focuses on delivering orders to customers in Australia.
Delivery availability may vary depending on the destination and the shipping service available for your order.
If we are unable to deliver to the address provided, we will contact you to discuss an appropriate solution.
4. Shipping Costs
We offer free standard shipping on orders over A$49.
Any applicable shipping charges for orders that do not qualify for free shipping will be displayed at checkout before you complete your purchase.
The shipping price and options displayed at checkout will apply to your order.
5. Estimated Delivery Time
For Australian orders, our current estimated timeframes are:
- Order processing: 1–3 business days.
- Estimated delivery: 7–15 business days after dispatch.
Delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary due to the destination, carrier operations, customs processing, weather conditions, peak shopping periods, public holidays and other circumstances outside our reasonable control.
6. Import Duties, Taxes and Customs Charges
All orders are shipped directly from China to Australia.
Depending on the value and nature of the goods and applicable Australian import requirements, an order may be subject to import duties, GST, taxes or customs clearance charges.
Any such charges that are legally payable by the buyer or importer are the buyer’s responsibility. Homyfan does not guarantee that imported orders will be exempt from customs duties, taxes or other import-related charges.
If a carrier or customs authority requests payment, please review the notice carefully. You may contact us at hello@homyfan.com if you need help understanding a delivery or customs enquiry.
7. Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided at checkout after dispatch.
Please allow some time for tracking information to become active after the parcel has been handed to the carrier.
If you have not received tracking information or your tracking status has not updated for an extended period, please contact us with your order number.
8. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact us at hello@homyfan.com.
Please include:
- Your order number.
- The email address used when placing your order.
- Any available tracking information.
We will review the shipment information and work with the relevant delivery provider to investigate.
If an order is confirmed lost or not delivered, we will work with you to provide an appropriate resolution in accordance with applicable consumer laws.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once an order has entered processing or shipping.
10. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue and clear photos or videos where available.
We will review the issue and arrange an appropriate remedy in accordance with our Returns & Refunds Policy and the Australian Consumer Law.
Nothing in this policy limits your rights under the Australian Consumer Law.
11. Contact Us
For shipping and delivery enquiries, please contact:
Homyfan Customer Support
Email: hello@homyfan.com
Website: https://www.homyfan.com